You can also receive after-sales service for rings at sister shops.

For rings made at itoaware Osaka shop,

you can receive after-sales service also at our sister shops.

Moreover, you can get the service without making a reservation✨

When using this after-sales service,

it will be processed smoothly  if you bring the order sheet that was handed to you at the time of purchase.

After-sales service is provided free of charge,

Only for rings with diamonds a fee will be charged and the date of completion will be different.

●● After-sales service ●●

■ Polishing

■ Resizing

Up to ±2 on the condition that it will be worn on the same finger as the time of purchase.

However, it may not be possible depending on the condition of the material.

If it cannot be done within the range of our after-service we do not have a system whreby you will be charge an additional fee. In such a case you will have to purchase a new ring. 

■ Distortion correction

It may be difficult to restore the ring to the perfect shape

■ Repair of cracks, etc.

Also, when receiving after-sales service, we would like you to know that

the texture pattern and engravings may become lighter (or disappear in some cases).

Therefore it is not recommended to do it frequently, but it can be easily maintained at home.

You can clean it by dissolving baking soda in lukewarm water and polishing with a soft cloth.

You can also remove blackheads from silver, so please give it a try!

If you are far away and there is no sister shop nearby, we also accept it by mail.

In the case of mailing, it is described on the back of the order sheet.

Please send the ring by mail to:

Aisorashi Repair Section: 1-3-38 Higashiyama, Kanazawa City, Ishikawa Prefecture

Please send the order sheet as well place a check mark on which after-service you wish to receive on the back of the order sheet and mail it together with the ring.

In addition, the customer is responsible for the shipping fee when sending.

If you have any questions, please feel free to call us or use the inquiry form.